Mis-sold Packaged Bank Accounts

Have you ever had a packaged bank account, also known as a PBA?

If the answer is yes, there is an extremely good chance that the account was mis-sold to you and that you are entitled to compensation.

Packaged Bank Accounts, also known as ‘paid-for’ or ‘’privilege’ accounts, charge a monthly or annual fee and are generally sold as an ‘upgrade’ account. Their main feature is that, along with normal banking, they come with a bundle of benefits, such as travel insurance, mobile phone insurance and breakdown cover.

On the face of it they appear to be a good product, but for many people these ‘benefits’ prove unnecessary and poor value for money. In some cases, holders of these accounts may not even be eligible for the insurance cover due to age or existing medical conditions.

How do I know if my account was mis-sold?

If you were told it was the only type of account available to you, charged for features you never wanted, or unaware of restrictions in the insurance cover, it is likely the account was mis-sold.

How much could I be owed in compensation?

If you have paid or are paying a monthly or annual fee for a mis-sold bank account, you can reclaim all of those fees plus interest as compensation. This is likely to run into hundreds or thousands of pounds.

What should I do if I think my packaged bank account was mis-sold?

  1. Complete the form below
  2. We will contact you to see if you qualify for a claim
  3. Sit back and leave the rest to us

Please note: Do not worry if you do not have the full details of your account. We will be able to request a copy from the bank for you and investigate whether you have a claim.

Do I have to pay anything upfront?

No, we work on a No Win No Fee basis. If for any reason we’re unsuccessful, you won’t pay a penny.

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‘I had no idea that I had been ripped off by my bank until I spoke to these guys. They really do know their stuff and I received £4,650 compensation. Big thanks to the team, especially Julie’

‘Liberay were very proactive in handling our complex PPI claim. They kept us fully updated at all times, and worked hard to make sure our case progressed quickly. We're very grateful and recommend them highly.’